At Bazzar Buddy, customer satisfaction is our top priority. We are committed to ensuring a secure, transparent, and convenient return and refund process for our customers and sellers.

1. Return Eligibility

• You may request a return within 7 days of receiving your order.

• Returns are only accepted if the item is:

  • Damaged or defective

  • Incorrect item sent

  • Significantly different from the product description

2. Items Not Eligible for Return

• Products marked as “Non-returnable” on the product page

• Digital goods or services

• Personal care and hygiene items once opened

• Items damaged due to misuse, negligence, or accidental damage by the customer

3. Return Process

• Contact our support team at [email protected] within 7 days of delivery.

• Provide order details, photos/videos of the product, and a valid reason for the return.

• Once your return request is approved, you will be guided through the return shipping process.

4. Return Shipping

• In most cases, the customer is responsible for return shipping unless the return is due to seller fault (damaged, incorrect, etc.).

• The product must be returned in its original packaging with all accessories, tags, and invoice.

5. Refund Policy

• After the returned item is received and inspected, the refund will be processed within 5 to 7 business days.

• Refunds will be issued to the original payment method or wallet credit, depending on the case.

6. Exchange Policy

• In some cases, customers may request an exchange instead of a refund, subject to product availability.

• Exchanges are only allowed for the same product or price value.

7. Seller Obligations

• Sellers must accept valid return requests and process refunds as per Bazzar Buddy’s guidelines.

• Failure to comply with return standards may result in penalties or suspension.

8. Disputes & Escalation

• If a return or refund request is denied by the seller, customers may escalate the issue to Bazzar Buddy’s resolution team.

• Final decisions will be made after a detailed review of evidence provided by both parties.

We encourage all buyers to read product details carefully before purchasing and sellers to maintain high-quality service standards.
For questions or assistance, contact: [email protected]